Well-Developed Brands Have a True North to Follow
The best brands have a clear North Star: an understanding of who they are and where they’re going. That’s what branding is all about, Charlie Brown. By taking the time to soul search and articulate who they are on the inside, these brands have an undeniable guiding principle that keeps them grounded while lighting the way forward.
An e.l.f. for All Shelves
Let’s face it: when it comes to inclusivity and ethical practices, most beauty brands would land on the naughty list. Enter e.l.f. Cosmetics. The Oakland-based company has built its brand around the idea of accessible beauty for all. With a luxury-for-all ethos, they’ve shown a commitment to inclusivity and affordability, proving that high-quality, cruelty-free products don’t have to cost an eye, lip, and face.
This influences everything that they do: their direct-to-consumer model, Fair Trade and vegan practices, collaborations, social media campaigns, model representation, product offerings, work with LGBTQ+ communities, the list goes on. The result is a consistent brand and fierce loyalty among a diverse audience that values inclusivity and quality.
Dude, You’re Getting a…Dell Digital Jukebox?
In his seminal book (and TED Talk), Simon Sinek argues that people don’t buy what you do, they buy why you do it. Apple and Dell are two contrasting examples.
From the beginning, Apple positioned itself as the brand for creatives and innovators. Through elegant design and user-friendly technology, their North Star is not building things but designing the future. You know, Think Different. So when they moved into digital music, consumers not only didn’t bat an eye, they lined up to buy an iPod. And then an iPhone. And then an iPad. And then an Apple Watch. And again and again and again.
On the other hand, Dell (disrupters in their own right) shook up the PC market with made-to-order computers sold directly to consumers. It was undoubtedly novel for the time and made Dell a household name and a major tech player. But when they made the leap to digital music, people looked the other way.
Dell was focused on their “what”—making affordable, reliable computers. That’s not inherently bad, it’s just limiting. It did not encourage loyalty, evoke an emotional connection, or inspire their customers to dream aspirationally.
A strong North Star gives brands the clarity to make bold moves and the credibility to expand into new spaces. It allows for pivots and evolutions without losing the core.